TERMS & CONDITIONS
Conditions of Hire
Unless otherwise requested, items hired will be delivered the day before the event and collected the following day from a pre-arranged location. The hirer may also collect items for hire. If you require longer, the fee is 1.5x the standard hire rate per day, unless previously agreed before the event.
Amendments to your order can be made up to one full week before the delivery/collection date. Please note this is dependent on stock levels at the time.
We offer a delivery and collection service which is charged at 0.45p per mile to and from Mayfield, East Sussex, to the agreed location. London congestion and toll charges apply.
Times of delivery and collection may change due to unforeseen delays (e.g. traffic, incorrect information given, hirer/appointed contact not being available to sign for items). We will of course endeavour to keep these to an absolute minimum.
Our crockery and accessories should be repacked for collection in the same way they were delivered. We package our collection in bubble wrap pouches and storage boxes. We suggest that you check the packages on delivery to ensure that no breakages have occurred during the transportation.
A signature is required from the hirer(s) on delivery. An inventory will be provided so that you can check the items that you have hired.
Our Crockery and Accessories
Once the items have been signed over they become the responsibility of the hirer. Anything left unattended is at the hirers own risk and the hirer will be responsible for any loss or damage.
Due to the age and fragile nature of our crockery and accessories, they will need to be handled with care. Many of our items show signs of age to the gilding and pattern, this is perfectly natural for items of this age. We think this adds to their beauty and charm!
All our items must be handled with care as some are extremely old and must not be put in a dishwasher.
To secure your order we require 25% of the total order value as confirmation of your booking. This is payable by Cheque or Bank transfer.(please see our cancellation section).
The balance of the total is due 14 days before the event date along with the breakage deposit. Your order will not be dispatched unless payment has been received.
The hirer is responsible for any loss or damage to the items until they have been checked back in by a member of our team. Any known loss or damage should be reported at the point of return. We will inform the hirer within 3 days of return of any breakage charges that might be applicable.
A refundable breakage deposit of 50% of the total order amount will be required 14 days before the event and will be retuned 7 days after the event less any damage costs.
To see a list of breakages costs please visit our Breakages page.
If for any reason you may wish to cancel your order, the following charges will apply:
30 days plus no charge and the booking deposit will be returned
29 - 14 days 25% booking deposit
13 - 8 days 75% of the total order value
7 days & under 100% of the total order value
Wealden Vintage Crockery Company accept no responsibility for any injury or damage caused by the hire of any crockery or accessories, however caused. This includes any arising from item malfunctions or breakages.
When boxed together, our collection can weigh a lot and may require two people to move. We accept no responsibility for any personal injury resulting in the hire of our items.
In the unlikely event of breakage, we will do our best to replace it before the event (dependent on stocks and location of event).
All items will be dispatched from us, clean and ready for use. They will be packed in bubble wrapped pouches and strong plastic boxes, and should be returned in the same way (unless you have chosen the option of us to wash up for you).
Quotations are subject to availability and will be held for 14 days.